https://hello.skadate.com/docs/ 2026-04-30T07:22:12+00:00 https://hello.skadate.com/docs/ https://hello.skadate.com/docs/_media/wiki/dokuwiki.svg text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/avatars?rev=1496826687&do=diff Troubleshooting Issues Related to Avatars Avatars folder is missing or not writable. Loading circle won't stop spinning after avatar upload text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/error_pages?rev=1496826687&do=diff Error pages Blank white page In a nutshell: occurred error is hidden behind blank white page due to errors and logging configuration options on server side. To identify error message hidden behind blank white page, proceed with one of the following options: * Enable display_errors and text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/errors_directory?rev=1496826687&do=diff Errors Directory Exceptions Warnings Fatal Errors Parse Errors TypeErrors text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/google-maps?rev=1496826687&do=diff Google Maps Loading circle won't stop spinning for Location field text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/index-page-customization-problem?rev=1496826687&do=diff I cannot customize my index page. The 'Customize this page' button does not work. In most cases this problem is caused by custom third-party JavaScript codes that conflict with the software JavaScript code. I suggest that you use FireBug to find out if there is a java-script error. You can find the information on how to use FireBug - the add-on for Firefox - text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/index?rev=1496826687&do=diff SkaDate Troubleshooting Central Welcome to SkaDate Troubleshooting Central, the official reference source for SkaDate software troubleshooting documentation. <style type="text/css"> .Table { display: table; width:100%; border-spacing: 2px; } .Title { display: table-caption; text-align: center; font-weight: bold; font-size: larger; } .Heading { display: table-row; font-weight: bold… text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/installation?rev=1496826687&do=diff Troubleshooting installation related issues ow_includes/config.php file is incorrect Invalid server response invalid license key Internal Server Error on 1and1 hosting account Redirect loop/page isn't redirecting properly text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/license?rev=1496826687&do=diff Invalid License key Invalid License key: software installation Unlicensed Plugin/Theme Notice text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/premium-templates?rev=1496826687&do=diff Premium Templates Mosaic Template: missing User Carousel text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/solutions_directory?rev=1496826687&do=diff Solutions Directory Re-updating Re-updating is required when initial update was not completed successfully. --- documentation is in progress --- text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/ssl?rev=1496826687&do=diff SSL Mixed ( insecure) Content text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/tools?rev=1496826687&do=diff Troubleshooting Tools PHP error logs DEV mode Browser Dev Tools text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/troubleshooting-ads?rev=1496826687&do=diff The ads don't show on the site First of all make sure you followed the steps on adding the banners. Here are some possible reasons for the ads issues. 1. If the banners don't show on the site, make sure you placed to the positions in Admin area > Plugins > Installed plugins > Setting > Banner placement section. text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/troubleshooting-captcha?rev=1496826687&do=diff How to troubleshoot captcha issue? The default SkaDate captcha is the set of numbers/letters displayed at the end of the join form to confirm the user is not a robot. GD Library If you see broken image instead of captcha, first of all make sure that you have GD library with FreeType support enabled on your server as those are required to display captcha. text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/troubleshooting-emails?rev=1496826687&do=diff How to troubleshoot mailing issue? Overview SkaDate X software and it's plugins generate/process a number of different emails: * verification * welcome email * user approval * forgot password * user invitation * latest activity * matchmaking * emails about winks text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/troubleshooting-parse-error?rev=1496826687&do=diff How to troubleshoot Parse Error? Parse errors happen when the code doesn't conform to the syntax or language rules for the language your script is working in. In SkaDate, parse error is known to be caused by third party plugins and custom code added to Custom text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/troubleshooting-payment-issue?rev=1496826687&do=diff How to troubleshoot the payment issue? Overview User purchases paid membership/credit package > makes the payment > site admin receives the payment but membership/credit package is not added to user's account automatically. What to do? Open Admin area > Dashboard > Finance page. Direct text/html 2017-06-07T09:11:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://hello.skadate.com/docs/faq/troubleshooting/troubleshooting-sitemap?rev=1496826687&do=diff How to troubleshoot sitemap issue? The sitemap file is available on your server and to view it in the browser, follow the link: http://[your_site_URL]/sitemap.xml If the URL returns 404 Not found error, this might happen due to one of the reasons: