SkaDate support service is assigned per purchased license, and is free for the first month after the licence purchase, with additional fee of $99 for every following month of requested support. Paid support guarantees individual approach, quick response time, and greatly simplifies the process of understanding website management without the burden of going through software documentation. The service is provided through a ticketing system, with a guaranteed 24-hour response time, Monday through Friday. Additional support options may be available at request.
SkaDate Recurring Support Service Includes:
Adjusting Admin area settings to reflect site concept, in addition to step-by-step configuration process walkthrough.
Updating the software, plugins, and templates to the latest version.
Per your request, SkaDate support team will upload any or all of the available languages to your website.
Uploading the software to the server by the SkaDate support team any time it is required.
SkaDate support operators will look into any reported issues with software, plugins, payment gateways, mailing operation and provide assistance resolving them.
Replacing default template logo and other graphics with files provided by the customer. Resizing the custom logo, background images per request.
We offer the load testing which ensures that the software and server can handle the actual loads they’re likely to encounter through regular use.
SkaDate support operators will provide guidelines for basic software functionality, as well as examples of basic CSS, HTML changes.
We guarantee delivering superior customer support by offering a personal support specialist who will track, resolve all issues quickly and effectively assess your business needs.
Our team will make or suggest all possible improvements for the site to look professional and appealing to users before you launch it.